ChattComm helps South African brands launch, automate and optimise the official WhatsApp Business API β from Chattbots and campaigns to live team support and measurable revenue.
Email gets filtered. Calls go unanswered. WhatsApp is where South Africans actually reply β and the Business API lets you meet them there at scale.
Start with the engine you need most today. Add the others as you grow. Everything runs on one official WhatsApp number and one shared team inbox.
Capture every enquiry, filter serious buyers automatically and put hot leads in front of your sales team in seconds.
Answer instantly, 24/7. Let AI resolve the everyday questions and hand the rest to the right person with full context.
Bring back the people who browsed, abandoned a cart or went quiet β in a channel where they actually reply.
Every chat follows a journey we map with you. Here’s the core flow behind every package.
Ads, your website widget, Google Business Profile, QR codes and social links all open one WhatsApp chat.
Your Chattbot asks 5 smart questions β need, timing, budget, role and contact β in under a minute.
Hot leads go straight to a salesperson; warm and cold leads get the right follow-up automatically.
Every lead, answer and message lands in your CRM with its source, so nothing slips.
Broadcasts, win-backs and monthly insight reviews keep the pipeline full and improving.
The free app is built for one person and one phone. The official WhatsApp Business API is built for teams, automation and scale β and ChattComm does all the setup for you.
| Capability | WhatsApp Messenger | WhatsApp Business app | WhatsApp Business API with ChattComm |
|---|---|---|---|
| Built for | Individuals | Sole traders | Growing SMBs & enterprises |
| Multiple agents on one number | β | Limited linked devices | β Shared team inbox |
| Automated Chattbots & AI answers | β | Basic quick replies | β Mapped journeys + AI |
| Broadcasts to opted-in contacts | β | Small lists | β Scheduled, segmented, at scale |
| CRM, e-commerce & webhook integration | β | β | β Odoo, Zoho, HubSpot, Shopify & more |
| Click-to-WhatsApp ads & retargeting | β | Basic | β With tracking & carousel templates |
| Reporting & conversion tracking | β | Basic stats | β Monthly reports & ROI metrics |
We map your sales, care and marketing journeys and agree what βa good leadβ means for you.
We handle Meta business verification, your WhatsApp number and brand templates for approval.
Your Chattbot, FAQs, routing and CRM connection are built, tested and signed off with you.
Launch everywhere, train your team, then improve monthly with reports and strategy sessions.
Typical time to launch: 2β4 weeks, depending on Meta verification TBC
We build the WhatsApp engine; you own the conversations. Not sure which fits? Start with Jump Start, choose Power Up for growth, or Accelerate when WhatsApp needs to work across teams, stores or regions.
Your essential WhatsApp solution for start up & growing businesses.
A revenue-focused WhatsApp growth solution for inbound enquiries & outbound marketing to power your business.
Custom enterprise level WhatsApp conversational commerce solutions for service, marketing and sales scale.
ChattComm is built and supported by the Cannect Digital team in Durban. Here’s what Cannect clients say on Google.
Cannect Digital started as a service provider and now they are an integral part of our company.
Oracle Tek have worked with Terry Flack and the team at Cannect Digital for a number of years
A great team who know their stuff β definitely have a sit down with Terry
The best team to launch and grow your digital presence
These guys are the best, especially Nabeel – he just cant do enough
Thank you for your continued support, professionalism, and friendship.
Excerpts from public Google reviews of Cannect Digital, ChattComm’s parent agency, as displayed on cannectdigital.com.
Open-day invitations and an enrolment Chattbot qualified parents by grade, timing and fee band, with hot families booked straight onto tours.
Abandoned-cart reminders on WhatsApp with product images and checkout links recovered revenue in the first quarter.
The AI FAQ Responsebot answered policy and claims questions 24/7, freeing agents for complex cases.
ChattComm helps South African brands launch, automate and optimise the official WhatsApp Business API. We build your Chattbots, templates, integrations and campaigns, and support you monthly, so WhatsApp becomes a measurable sales, service and marketing channel.
ChattComm is powered by Cannect Digital, a Durban performance marketing agency.
Any business that gets, or wants, enquiries on WhatsApp and has outgrown one phone and a personal number. That includes service brands, retailers and e-commerce stores, schools, property and financial services, and multi-branch enterprises.
Jump Start suits small and growing businesses. Power Up suits fast-growing teams that want leads, ads and shop-in-chat. Accelerate suits enterprises working across teams, stores or regions.
Most businesses are live within a few weeks. The main variable is Meta’s business verification, which depends on your company documents and website matching your registered details. We guide you through every step. Timeline TBC
The free WhatsApp Business app is designed for one person on a small number of devices. The WhatsApp Business API, also called the WhatsApp Business Platform, is Meta’s official solution for growing and larger businesses. It supports a shared team inbox, Chattbots and AI, broadcasts to opted-in contacts at scale, CRM and e-commerce integrations, Click-to-WhatsApp ads and reporting.
There are three packages: Jump Start at R5,000 pm, Power Up at R10,000 pm (most popular) and Accelerate from R25,000 pm. Every package includes POPIA-compliant hosting, Meta platform pricing, 30-day cancellation, and build and support.
No lock-in. Every package runs month to month with 30-day cancellation. We earn your business every month with results, reporting and strategy.
A Chattbot is ChattComm’s WhatsApp chatbot: an automated, strategically mapped conversation that greets customers, answers questions, qualifies leads, takes bookings or orders, and hands over to a person when needed. We design, build and launch it end-to-end.
Your Chattbot asks five quick questions: what the customer needs, when, their budget, their role and location, and their contact details. It then scores the lead Hot, Warm or Cold. Hot leads go straight to a salesperson, Warm leads get tailored information and a booking link, and Cold leads join an opted-in nurture list. You can try the exact filter on this site.
Every package includes POPIA-compliant hosting. We build consent capture, clear privacy notices and one-tap opt-out into your flows, and your customer data is used only for the purposes they agreed to. Your own POPIA obligations as the responsible party still apply, and we help you meet them on WhatsApp.
Answer 5 quick questions and get your package recommendation in 60 seconds, or chat to our Chattbot right now.
Your details go only to the ChattComm team and are handled in line with POPIA. No spam, ever.
