Answer instantly, 24/7. Your AI FAQ Responsebot resolves the everyday questions, and your team handles the rest from one shared inbox — with the full conversation in front of them.
Round-the-clock automated answers for opening hours, pricing, order status, bookings and more — so customers never wait for office hours.
Trained on your FAQs, policies and product info for maximum query resolution. It answers in natural language and knows when to hand over. Power Up +
Personalised service for returns, exchanges and support. Assign conversations to the right team member with the full chat history attached.
WhatsApp, Instagram and Facebook messages in one place, with notes, tags, assignments and a mobile inbox app for chatting on the go.
A chat widget on your website, click-to-chat links and QR codes on packaging, invoices and in-store — every touchpoint opens a conversation.
Connect applicable AI models and knowledge systems, like your help desk, order system or policy library, for enterprise-grade answers. Accelerate
From your website, Instagram, Facebook, a QR code or a saved WhatsApp chat.
The Responsebot resolves common questions instantly, 24/7.
Complex, sensitive or high-value chats go to a person with full context.
Your agent replies from the team inbox or mobile app, not a personal phone.
Unanswered questions become new FAQs. Monthly reports show what customers ask.
Your monthly performance report tracks the numbers that matter to your customers and your team.
| Customer Care feature | Jump Start | Power Up | Accelerate |
|---|---|---|---|
| Shared team inbox + mobile inbox app | ✓ | ✓ | ✓ |
| FAQs in your Chattbot | Standard FAQs | ✓ AI FAQ Responsebot | ✓ + custom AI agent layer |
| Instagram & Facebook message integration | — | ✓ | ✓ |
| Connect AI models & knowledge systems | — | — | ✓ |
| Support | Same-business-day email (weekdays) | Priority, business hours | Priority, 4-hour response |
| Team training | Guided onboarding | Once-off dashboard training | Dedicated Success Strategist |
Yes. The shared team inbox lets several agents handle conversations on one official number, with assignment, internal notes and tags. Dashboard seats are 1 on Jump Start, 3 on Power Up and 5 on Accelerate, and extra users cost R700 per month.
Yes. From Power Up, Instagram and Facebook messages are integrated, so your team handles all three channels in one place.
Your Chattbot answers 24/7. Common questions are resolved immediately, and anything that needs a person is queued and assigned for the next business day. The customer is told when to expect a reply.
When a customer messages you, a 24-hour window opens. During it your team or Chattbot can reply freely with normal messages, images and buttons, and those replies are free of Meta charges. Outside the window, you need an approved template to start the conversation again.
A session is one customer conversation handled by your Chattbot, for example someone asking a question or completing the lead filter. Jump Start includes 500 per month, Power Up 2,000 and Accelerate 5,000. If you need more, extra sessions cost R1,000 per 1,000. Confirm session definition
Your Responsebot answers from content you approve. When it isn’t confident, it says so and hands over to your team. That handover is part of every build. Unanswered questions are reviewed monthly and turned into new FAQs, so accuracy keeps improving.
Yes. Every Chattbot has a clear “talk to a person” route. Conversations are assigned to your team in the shared inbox with the full history, so customers never have to repeat themselves.
Yes. Onboarding covers the shared inbox and mobile app. Power Up adds a once-off team dashboard training session, and Accelerate clients have a dedicated strategist for ongoing enablement.
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